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4.8
Agentic AI that understands, reasons and acts naturally
Most automation mishears the request, guesses at the decision, and sounds robotic delivering it. Agentic AI, part of the Agentic CX Suite, pairs Speech Recognition's understanding with AI Agent's strong decisions and TTS's human voice, so nothing gets lost along the way.
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Agentic AI products
AI Agent
Put Agentic AI to work understanding intent, reasoning naturally, and taking action end to end.
A customer asks about a balance, a transaction, or a routine request, working from the accurate transcript Speech Recognition just produced. Agentic AI's hybrid NLU and LLM reasoning closes it out instantly in most cases, and when it responds, TTS delivers the answer in a natural voice instead of a robotic one.
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Speech Recognition
Turn every word into accurate text your business actually speaks, not a generic transcript.
A customer says a product name or speaks with an accent a generic model has never heard, and a generic engine mishears it, sending the request down the wrong path. Speech Recognition learns your vocabulary and accents, feeding AI Agent an accurate transcript from the first word, so it handles request the first time.
Text-to-speech
Make every automated answer sound natural and brand consistent, not like a robotic script reading it aloud.
AI Agent handles the request correctly, but a flat, mechanical voice undermines the experience, and customers hang up unconvinced they spoke to something that understood them. TTS delivers the answer in a natural, brand-consistent voice across every channel, closing the loop Speech Recognition and AI Agent started.
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Zorlu Energy handles
10x call volume with Agentic AI
OEDAŞ by Zorlu Energy turned its consumer operations into a data-driven structure, with Agentic AI resolving requests at first contact and handing context to live agents in real time, even during outage surges.
General Manager
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How it works
AI Agent Leads
A customer asks about a balance, a transaction, or an open-ended question, and AI Agent takes it from the first word to the last, using hybrid NLU and LLM reasoning to get it done in most cases, without a queue or a transfer.
Speech recognition we own
Behind that ability is Speech Recognition SESTEK built and owns, not a licensed engine. It learns your vocabulary and accents, so AI Agent understands the request the customer actually made, word for word.
Natural voice we built
The answer comes back in a voice SESTEK built in-house, refined over 25+ years, so the exchange sounds like a real conversation, one the customer trusts, all the way to the end.
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Measure impact
700+
Enterprise customers in
20 countries
20 countries
100%
Projects delivered
to production
to production
>98%
Market-leading
speech recognition accuracy
speech recognition accuracy
25+
years engineering
the future
the future
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Improve your conversational customer journey
Let’s go into detail on how SESTEK’s conversational solutions can improve your agent and customer experience
Request a demo
