Gartner shares its annual predictions for the key technology trends shaping 2025 and the next five years. This article explores the meaning, significance, and impact of these ten key trends on businesses and users.

Voice recognition is transforming cybersecurity with secure, user-friendly solutions. To maximize its potential, we must address risks and combine it with other security measures, evolving with the digital landscape for a safer future.

Efficiency-driven tech in contact centers is delivering advantages to businesses. Global technology company SESTEK has introduced a new solution that automates workforce management (WFM) processes, enhancing operational efficiency in contact centers.

Listen to the Future of Voice Podcast with Jon Stine from Open Voice Network and our Regional Director of North America, Yalım Eristiren, are discussing what Speech Analytics can do for call centers.

Our analysts, Reyhan Tosun and Can Atılgan, from Sestek Product Management Team, had an interesting conversation about their department’s operations, product development processes, and Sestek’s agile transformation.

Sestek’s Sales Manager Selin Özbalmumcu and NİCE Medya’s Chief Editor Eylem Gun discussed the survey results in this webinar.

We’ll explore the benefits and drawbacks of investing in LLM technology and provide strategies to maximize its potential while mitigating risks. Whether you're curious about LLMs or ready to invest, this webinar is for you.

In this webinar, Opus Research and SESTEK discussed how customer care organizations should evaluate and understand AI and LLMs to ensure their strategies align with business objectives and operational improvements.

In this webinar, Juanita Coley from Solid Rock Consulting led the way, and Yalım Eristiren, David Barthelemy, and Muhammed Yusen from the SESTEK team guided us insightfully in under 30 minutes about our conversational analytics solution, Knovvu Analytics.