Empower your customer support teams with the right information at the right time, leading to confident agents and satisfied customers.
Real-time prompts help agents assist customers more effectively, leading to higher quality of service.
Instant alerts to supervisors enable swift intervention for critical issues, preventing escalations and reducing call durations.
Supervisors can provide immediate on-the-job coaching, fostering continuous improvement in representative performance.
Knovvu Real-Time Guidance is designed to support agents and supervisors at call centers. The product constantly monitors customer interactions, analyzes data to detect issues, and provides immediate notification and guidance to improve the process. This flow enables supervisors to intervene in real time to provide support to agents-in-need. The solution effectively reduces escalations and call handling time which results in decreased operational costs and improved customer experience.
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The UX-friendly interface allows users to adapt and adjust real-time scenarios to meet unique business flows.
Seamlessly integrate real-time alerts into workflows, sending notifications to key users at different channels to enhance efficiency.
Detect negative sentiments instantly, enabling swift responses to improve customer satisfaction and loyalty.
Monitor speech dynamics to intervene in real time for better engagement and effectiveness.
Rely on our market-leading speech recognition accuracy, to deliver better customer experiences than your competitors.
Pinpoint areas for improvement and assign coaching modules instantly to enhance performance.
Bot Conversations
Managed Monthly
Customers in
20 Countries
Speech Recognition
Accuracy Rate
In-house Developed
Technology
Project
Delivery Rate
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
