Conversational analytics and real-time guidance solutions monitor 100% of calls, pinpoint bottlenecks and resolve issues in real time.
Conversational IVR directs customers efficiently without live agents, resulting in annual savings of 180K USD at a 100-agent call center.
Quality management can monitor and analyze 100% of customer conversations, while reducing QM costs by 100K USD annually.
Virtual Translator enables real-time communication by supporting 10+ languages, turning call centers instantly into multilingual communication centers.
DiscoverWith a market-leading 97% speech recognition accuracy, Knovvu Analytics monitors and analyzes 100% of customer interactions across voice and text channels, ensuring full compliance in every customer-agent conversation.
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Knovvu AQM monitors and scores 100% of customer-agent interactions across call, chat, and video, using hybrid approach to optimize agent performance with tangible feedback.
Discover Knovvu AQMKnovvu Real-Time Guidance tracks interactions, detects issues, and provides immediate support to agents and supervisors, reducing escalations, call handling time, and operational costs.
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Optimize work processes with Knovvu WFM, helping employees manage time, track projects, and collaborate efficiently through a user-friendly interface.
Discover Knovvu WFMAutomation tools like Conversational IVR, Agent Copilot and Automated Quality Management help increase efficiency at call centers, as they provide real-time assistance for agents and actionable insights for supervisors.
Conversational AI on the IVR systems enables callers to engage with the system using their voice, streamlining lengthy interactions.
Empower your customer-facing teams with AI-powered enablers like real-time guidance, voice authentication, instant translation services.
Use automation to fast-track your QM process, lighten the load of your supervisors and support your agents with tangible and objective feedback.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
