We can identify customer sentiment in real time without any user involvement; we perform fully automated evaluations and generate comprehensive results within seconds.
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| Real-Time Guidance |  |
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| Customized Dashboards | |
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| Reporting | |
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| Non-First Call Resolution Identification | |
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| Sentiment Analytics | |
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| Trend Analysis | |
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| Reporting | |
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| Agent Evaluation | |
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| 100% Automated Quality Management * | |
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| AI Topic Creation | |
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| Automatic Evaluation | |
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| Self-Practice Module | |
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* Calabrio’s Quality Management feature operates solely on a manual basis.
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“Customer calls hold important insights. Creating the right action plan through them, requires objective analysis. Speech Analytics technology allows us to pinpoint areas that need improvement. And this has a direct influence on customer experience.”
CEO WEBHELP TÜRKİYEKnovvu Analytics collects 100% of customer interaction data at customer service channels and converts it into analyzable information for decision-makers. The solution provides critical and actionable insights to understand customers better and improve their experiences. With advanced quality management tools, Knovvu Analytics helps supervisors objectively score and improve agent performance with tangible feedback.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
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