We present an advanced sentiment analysis with zero effort for users, we feature AI-generated and pre-built categories, we provide query design with no coding requirements.
| FEATURES |
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|---|---|---|
| 100% Automated Quality Management |  |
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| Comparison Between Calls | |
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| Non-First Call Resolution Identification | |
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| AI Topic Generation | |
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| Quality Assessment | |
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| Reporting | |
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| Real-Time Assist | |
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| Agent Evaluation | |
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| Trend Analysis | |
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| Sentiment Analysis | |
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| Silence Detection | |
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| Available as SaaS | |
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| Predefined Phrases in Category | |
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| Manual & Hybrid Quality Management | |
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| Redaction | |
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| Words Frequency Analysis | |
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| No Code Required Category | |
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| Self-Practice Module | |
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| AI Sentiment Analysis | |
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| Coaching | |
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“Using Agent Performance Analytics, supervisors were able to monitor and analyze sales conversations and provide feedback to agents effectively. The technology helped detect possible customer complaints in advance and enabled responsible teams to respond proactively.”
ING TÜRKİYEKnovvu Analytics collects 100% of customer interaction data at customer service channels and converts it into analyzable information for decision-makers. The solution provides critical and actionable insights to understand customers better and improve their experiences. With advanced quality management tools, Knovvu Analytics helps supervisors objectively score and improve agent performance with tangible feedback.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
See How It Works 