KNOVVU ANALYTICS

SESTEK vs Observe AI

We can separate speakers (diarization), identify different languages and measure agent performance (silence duration, monotonicity, interruption and more) better than the competitor.

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SESTEK vs Observe AI

Speech Analytics Product Comparison

FEATURES Sestek Logo Sestek vs Competitor Logo
Ad-hoc Search
Categories
Sentiment Analysis
Emotion (Tension) Detection
Silence
Overlap
Talk Speed
Customer Share
Topic Classification
Text Clustering
Statistical Comparison
Non-First Call Resolution Identification
Language Identification
Multi-language Speech Recognition
Age Detection
Gender Detection
Silence Duration (Start & End Time)
Agent Monotonicity
Agent Speed
Interruption Count
Block Count & Ratio
Indexing
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WHY KNOVVU?
Our Strengths Against Observe AI

High Performance

Knovvu Analytics delivers faster response times and faster query results.

 

More in the Moment

We support real-time triggers, real-time notifications to supervisors and real-time reporting.

 

One Product, Multiple Tenants

Our solution supports multi-tenancy for different teams, business units and operations.

 

No Code Required

Our users enjoy visual query design without any coding requirements.

 

 
 
 
 
 
 
CUSTOMER TESTIMONIAL

“SESTEK’s Speech Analytics analyzed 100% of all customer‑agent calls and helped us identify areas of improvement for our agents. With the help of actionable insights, we achieved significant improvements in their performances.”

CHIEF OPERATING OFFICER CIGNA TR
PRODUCT

Knovvu Analytics

Knovvu Analytics collects 100% of customer interaction data at customer service channels and converts it into analyzable information for decision-makers. The solution provides critical and actionable insights to understand customers better and improve their experiences. With advanced quality management tools, Knovvu Analytics helps supervisors objectively score and improve agent performance with tangible feedback.

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FOR MORE

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CONTACT

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