This calculator automatically calculates your estimated cost savings when you integrate AQM technology into quality management process at your contact center. Please fill in the below necessary fields according to your current call center metrics to see your monthly and yearly savings.
Number of Agents
Number of agents responsible for calls.
Number of Team Leaders
1 team leader per 10 agents
Cost of Team Leader
Average monthly salary of team leader
Number of QM Evaluators
1 QM evaluator per 50 agent
Cost of QM Evaluator
Average monthly salary of QM Evaluator
Total Cost of QM Ops
Total cost of QM Evaluators plus 30% of Team Leader cost
Time saved by Automation
Based on actual customer testimonials, AQM saves in average 40% of team leader and evaluator time
Monthly Saving after AQM
40% of total cost of QM Ops
Annual Saving after AQM
Monthly savings multiplied by 12 months.
Saving in FTE (QM Evaluator)
Monthly savings divided by monthly QM Evaluator salary.
Using statistical comparison tool, granular differences between top-performing agents and others can be identified instantly.
Script adherence, acoustic indicators and sentimental features can be monitored automatically. So that supervisors can have full visibility of agent performance for objective feedback.
Knovvu Analytics present real-time sentiment analysis, real-time notifications to supervisors and real-time triggers for API actions.
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback.
Watch VideoLet’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
