We provide a cutting-edge summarization tool powered by AI, swiftly transforming extensive conversations into easily digestible summaries. Our solution benefits not only supervisors but also agents in real time, improving EX and CX.
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| 100% Automated Quality Management |  |
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| Non-First Call Resolution Identification | |
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| Real-Time Assist | |
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| Self-Practice Module | |
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| AI Topic Generation | |
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| AI Sentiment Analysis | |
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| Agent Evaluation | |
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| Available as SaaS | |
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| Entity Detection | |
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| Coaching | |
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| Summarization * | |
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* This feature is not available in Genesys Cloud offering. It is only available on Premise.
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“Using Agent Performance Analytics, supervisors were able to monitor and analyze sales conversations and provide feedback to agents effectively. The technology helped detect possible customer complaints in advance and enabled responsible teams to respond proactively.”
ING TÜRKİYEKnovvu Analytics collects 100% of customer interaction data at customer service channels and converts it into analyzable information for decision-makers. The solution provides critical and actionable insights to understand customers better and improve their experiences. With advanced quality management tools, Knovvu Analytics helps supervisors objectively score and improve agent performance with tangible feedback.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
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