Asking customers for passwords and PINs are a thing of the past. Voice biometrics technology can authenticate customers and identify fraudsters in seconds using their most unique feature: their voice.
Although customers define “forgetting passwords and PINs” as a recurring problem, organizations are lacking ways to respond and ease the authentication step without lowering security measures. As a result, customers, and customer representatives, are left with long and frustrating processes.
Knovvu Biometrics provide real-time authentication that is language, accent, and content independent. Using more than 100 unique parameters of their voice, the technology securely authorizes customers within seconds.
Voice biometrics technology can shorten calls by 20-30 seconds. This is almost 10% of an average call duration. As contact centers receive thousands of calls requiring authentication, this technology can help reduce call costs significantly.
With the passive authentication feature, the solution verifies users as they speak naturally, without any specific passphrase requirement. The solution can also be integrated into IVR systems, enabling customer authorization without the need of live agents.
The technology verifies 100+ parameters of voice for secure authentication process. With features like playback manipulation, synthetic voice detection and voice change detection, the solution presents effective fraud protection.
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time. With the blacklist identification feature, the solution crosschecks caller voiceprint with the blacklist database and enriches security measures against fraud.
“Using Voice Biometrics, we achieved to shorten our call duration”
“Number of our customers enrolled and enjoying the experience”
“Our annual cost saving using Voice Biometrics technology”
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
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