Make life easier for you and your agents, unlock their potential with the full benefit of AI-powered automation.
Capacity planning efficiency and productivity increase by double digits after WFM implementation.
Simplify time-consuming tasks like managing schedules, breaks, absence and leave requests in one place
Self-service features help employees manage their work type and hours for a better work-life balance.
Knovvu WFM software streamlines work processes, it helps employees plan their time effectively, track projects, and collaborate easily. With features like task assignment and progress monitoring, it enhances team productivity and simplifies workflows, all through a user-friendly interface that encourages communication among team members.
Tasks like forecasting future trends and applying corrections can be done with a single click in Knovvu WFM.
Knovvu WFM’s simulator ensures accurate capacity calculations across all environments, including omni-channel.
The AI analytics module offers real-time, pre-built integrations for various industry verticals, ensuring quick deployment.
Schedules are automatically planned in one click, with adjustments made for up to 3,000 employees in 2 minutes!
The skills management module ensures 100% skill-compliant planning and enables effective gap analyses.
Flexible, accurate time recording is enabled by the Time Registration function, with payroll data submitted automatically.
Bot Conversations
Managed Monthly
Customers in
20 Countries
Speech Recognition
Accuracy Rate
In-house Developed
Technology
Project
Delivery Rate
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
