Insurers use Conversational AI and Analytics to create seamless, multichannel journeys, offering 24/7 self-service for customers and real-time support for customer reps. This enhances service performance and optimizes interactions through automation.
Conversational AI deployed on WhatsApp channel can solve 1 out of 4 customer inquiries without the need of live agents.
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Interaction analytics can help improve customer experience by 25% via presenting actionable insights for decision-makers.
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Quality management can monitor and analyze 100% of customer conversations, while reducing QM costs by 100K USD annually.
DiscoverOur enterprise-level Knovvu Virtual Agent solution, with over 90% intent recognition accuracy and GenAI capabilities, allows insurance industries to automate 24/7 customer service by placing a super-agent at every customer channel.
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Knovvu Real-Time Guidance is an assistance tool providing customers reps with AI-powered immediate support to address customer issues. This real-time solution helps resolve critical issues at first contact, improving service quality and operational efficiency.
Discover Knovvu Real-time GuidanceKnovvu AQM boosts customer rep performance by evaluating every interaction and providing personalized feedback for improvement. It also offers training opportunities using real calls by top performers. With 100% interaction evaluation and real-time sentiment analysis, it provides full visibility of performance objectively.
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Conversational AI, Real-Time Guidance, and Automated Quality Management solutions can be used in the insurance industry to increase efficiency without raising operational costs.
Conversational AI leverages NLP to enable human-like interactions, allowing callers to engage with the system 24/7 and find answers effortlessly.
Empower your customer representatives with the right information at the right time by implementing Knovvu Real-Time Guidance for confident reps and satisfied customers.
Automate your QM process to ease the workload of supervisors and provide your representatives with clear, objective feedback. With Knovvu AQM, you can ensure automated quality management through the evaluation of 100% of interactions.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
