In partnership with SESTEK, VakıfBank developed Turkey’s smartest banking assistant, ViBi. Thanks to SESTEK’s expertise in conversational technologies, VakıfBank customers can interact with this assistant with text and natural speech and execute more than 300 transactions.
INCREASE IN NUMBER OF SELF-SERVICE TRANSACTIONS
CUSTOMERS EXECUTE 150K TRANSACTIONS DAILY USING ViBi
CREDIT APPLICATIONS SUBMITTED VIA ViBi ANNUALLY
“ ViBi became a best practice in the sector, both with its contributions to customer engagement and self-service rates. Considering long-term IT investments, we completed and launched the project in only 6 months. This is the result of a successful collaboration between VakıfBank and SESTEK teams.
DIRECTOR OF DIGITAL BANKING VAKIFBANK
As a part of its digitalization strategy, VakıfBank was planning to promote its existing mobile banking application and increase the self-service rates at this channel. The bank was searching for a smart banking assistant solution to help customers execute the requested transactions.
In partnership with SESTEK, VakıfBank developed Turkey’s smartest banking assistant, ViBi. Thanks to SESTEK’s expertise in conversational technologies, VakıfBank customers can interact with this assistant with text and natural speech.
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
VakıfBank is the fourth largest bank in Turkey in terms of asset size. Serving more than 15 million customers, the bank also offers internet and telephone banking services. More than 90% of all banking transactions are done through its digital channels.
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience
