As demand is increasing, order management is becoming an overwhelming issue for e-commerce companies. Virtual agents can help.
When 1 in every 3 customer question is about order status, order management becomes a vital process for customer satisfaction in e-commerce operations. Streamlining this process can be costly if executed 100% by customer representatives, especially during peak seasons.
Without the need of live assistance, Knovvu Virtual Agent can help automate tasks like providing order status information, assisting with return&refund processes, updating order information and much more. Automation of these tasks enables efficient peak hour management and ease of seasonality adaptation without increasing operational costs.
Customers finding answers 24/7 via virtual agents without the need of live assistance has significant impact on customer experience and operational efficiency. Simple issues are solved by automation while more complex issues are carefully handled by customer representatives.
Virtual agents can be deployed in multiple service channels to provide the same level of service quality to customers. Whether it is a WhatsApp chat or mobile application interface, customers are presented with a consistent, improved experience.
Agent time is the most valuable asset in customer service. Virtual agents helping customer for simple tasks saves this valuable asset. Especially during peak seasons, virtual agents can be cloned and deployed at different channels easily.
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
“Using virtual agents, we increased our self-service rates in double digits”
“Number of customer questions answered by our virtual agent every month”
"This is the agent time saved by our virtual agent every month"
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
