Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.
In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses.
Searching for the right call center quality management software can be daunting. With numerous options claiming to be the best, it's hard to determine which one truly fits your needs.
Efficiency-driven tech in contact centers is delivering advantages to businesses. Global technology company SESTEK has introduced a new solution that automates workforce management (WFM) processes, enhancing operational efficiency in contact centers.
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SESTEK has partnered with Five9 to deliver AI-driven solutions for contact centers, integrating SESTEK’s conversational technologies into the Five9 platform to enhance customer-agent interactions and operational efficiency.
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In this blog post, we will examine how integrating neuropsychology into product management influences innovation and enhances user experience.
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Discover why chatbot design is crucial for customer service and learn how to build smarter bots with just a few simple steps.
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Professional services enhance customer satisfaction and ensure long-term success through ongoing support, training, and feedback. In this article, you'll explore how these services improve project outcomes.
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Explore the transformation of virtual assistants before and after Generative AI, highlighting its impact on conversational solutions with examples from SESTEK.
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Celebrating its 24th anniversary this year, SESTEK continues to advance with innovative solutions in AI and speech technology. In this piece, our Founder and CEO, Prof. Levent Arslan, shares our nearly quarter-century journey and future plans.
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Explore the Top 10 Use Cases of Virtual Assistants Across Diverse Industries and Discover the Benefits They Bring.
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Explore how SESTEK harnesses Generative QA (Generative Question Answering) to transform customer service with advanced conversational AI solutions.
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