Voice recognition is transforming cybersecurity with secure, user-friendly solutions. To maximize its potential, we must address risks and combine it with other security measures, evolving with the digital landscape for a safer future.
Efficiency-driven tech in contact centers is delivering advantages to businesses. Global technology company SESTEK has introduced a new solution that automates workforce management (WFM) processes, enhancing operational efficiency in contact centers.
In this blog post, we will examine how integrating neuropsychology into product management influences innovation and enhances user experience.
Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.
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In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses.
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As we welcome 2024, we want to take a moment to reflect on some of our progress in 2023.
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In this article, we'll dive into large language models, exploring their key advantages, potential issues that might arise when relying solely on them for customer service, and practical solutions to maximize their effectiveness.
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Join the transformative journey with Knovvu Analytics & AQM, your 24/7 ally in unlocking BPO success. SESTEK’s problem-solving wizards provide real-time insights. No more guesswork—offers practical tips, turning real interactions into valuable learning ex
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We eagerly took on the challenge of comparing ourselves with OpenAI, a standout competitor known for its recent strides in the dynamic field of generative AI.
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Sestek Newsletters: After 2 decades of experience, we want to share some of our industry know-how
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The Directorate of Migration Management, operating under Turkey's Ministry of Interior, oversees migration policies and transactions involving foreigners.
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The WhatsApp Business Platform is a game-changer for businesses, offering ways to improve operations, increase efficiency, and drive growth.
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