Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
Every year, Gartner highlights essential trends, and it's that time again. This year, we'll look into ten trends that are more than just new – they're practical ways to assist businesses in the age of artificial intelligence.
In the realm of artificial intelligence, deepfake technology has rapidly evolved and captured the attention of consumers and businesses worldwide. In this article, you will read more about deepfake and voice cloning and what It means for businesses.
Searching for the right call center quality management software can be daunting. With numerous options claiming to be the best, it's hard to determine which one truly fits your needs.
SESTEK, a global technology company specializing in conversational solutions, today announced that its Voice Biometrics solution is compliant with key Avaya Aura® solutions, authenticating callers within seconds using a state-of-the-art deep neural networ
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92% of US customers form their impression of a company based on its call center experience. And if that experience is negative, 63% of consumers will stop using that company's products.
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ChatGPT has revolutionized the way people interact with technology. It has brought about a new era of personalized and natural language communication.
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Speech Recognition (SR), also known as Automatic Speech Recognition (ASR), is a system for processing received sounds with hardware-based techniques and software and converting the sound to text.
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With 90% intent recognition accuracy, AXA Bot, a chatbot that utilizes Sestek's Conversational AI technology, understood customer requests and served 9/10 customers without connecting them to live agents.
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We chatted with ChatGPT about automation, call center efficiency and the insurance industry. Here are its answers.
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Here are the top ten trends that we believe will greatly impact our technology decisions in this year.
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Traditional debt collection methods that rely on manual processes are far from offering effective solutions. In addition to increasing the workload for agents, the success rate of banks ‘outbound collection campaigns stood at roughly 5%.
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The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.
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