Voice recognition is transforming cybersecurity with secure, user-friendly solutions. To maximize its potential, we must address risks and combine it with other security measures, evolving with the digital landscape for a safer future.
Efficiency-driven tech in contact centers is delivering advantages to businesses. Global technology company SESTEK has introduced a new solution that automates workforce management (WFM) processes, enhancing operational efficiency in contact centers.
In this blog post, we will examine how integrating neuropsychology into product management influences innovation and enhances user experience.
Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
Understanding customer interactions is crucial, but real progress comes from grasping their thoughts and emotions in real-time. In this article, we'll explore Sentiment Analysis: its definition, operations, and five key benefits.
Speech Recognition (SR), also known as Automatic Speech Recognition (ASR), is a system for processing received sounds with hardware-based techniques and software and converting the sound to text.
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With 90% intent recognition accuracy, AXA Bot, a chatbot that utilizes Sestek's Conversational AI technology, understood customer requests and served 9/10 customers without connecting them to live agents.
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We chatted with ChatGPT about automation, call center efficiency and the insurance industry. Here are its answers.
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Here are the top ten trends that we believe will greatly impact our technology decisions in this year.
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Traditional debt collection methods that rely on manual processes are far from offering effective solutions. In addition to increasing the workload for agents, the success rate of banks ‘outbound collection campaigns stood at roughly 5%.
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The term “user experience” was first used in the 1990s due to the rising use of solutions and interfaces that enable people to use products and services without a live intermediary.
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The acquisition provides Unifonic with immediate access to Sestek’s suite of cutting-edge “Conversational AI and Analytics” solutions and a strong base of existing clients and partners.
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Poor customer service costs businesses about $75 billion annually. Given this tremendous loss, having poor customer service is not something you can ignore. To avoid ending up with a service...
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Remember those quarantine days when we were bored to death and wondered when we would be able to go on vacation again? And when we heard there'd be no travel...
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