Whether it’s a locked account or a password reset, imagine a super agent to answer employee requests 24/7. Wouldn’t that be cost-effective?
40% of all help desk calls are related to password resets. When this is the case, self-service options become vital to solve employee issues around-the-clock. But legacy touch-tone solutions have significant limitations.
Virtual Help Desk dissolves bottlenecks for simple tasks such as resetting password and answering FAQs. Serving around-the-clock, the solution helps decrease response time and increase efficiency. Alphanumeric recognition feature can detect complex requests and provides improved experiences compared to touch-tone solutions.
Alphanumeric recognition feature can detect caller information with letters and digits, providing a solution-oriented experience compared to one-dimensional solutions.
Solving employee matters fast is vital when serving customers. IT bottlenecks can be frustrating both for employee and customer experience. Virtual Help Desk provides improvements in both fronts.
According to research, a US-based company spends 1 million USD annually in password-related operations. Virtual help desk technology can cut down this spending significantly and improve experience simultaneously.
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
“Alphanumeric recognition
capability is a real game-changer”
“We outsourced all of our IT FAQs to the
virtual help desk”
“We decreased our response
time to password resets significantly”
Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.
