The pandemic shifted customer preferences towards e-commerce channels drastically and apparel brands with established e-commerce operations took advantage of this momentum. We surveyed 30 decision-makers from the apparel industry to evaluate their awareness about customer service approaches and the use of AI-based technologies in the e-commerce channel.
The results show that economic slowdown, increasing costs, and sustainable profitability continue to be among the industry’s top concerns. Sestek’s Sales Manager Selin Özbalmumcu and NİCE Medya’s Chief Editor Eylem Gun discussed the survey results in this webinar.
Presenters:
Selin Özbalmumcu – Sales Manager at Sestek
Eylem Gun – Chief Editor at NİCE Medya
Sestek’s Founder and CEO, Prof. Levent Arslan, came together with Dan Miller and Derek Top from Opus Research to discuss how self-service is evolving with conversational technologies today
Read More
Our analysts, Reyhan Tosun and Can Atılgan, from Sestek Product Management Team, had an interesting conversation about their department’s operations
Read More
In this episode of the Sestek Tech Talks series, Sestek’s General Manager Serdar Karadayı met with IGA’s Chief Digital and Commercial Officer Ersin İnankul
Read More
